Privacy Policy

Luminosity Digital Marketing, LLC ("Luminosity," "we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us in any capacity.

1. Information We Collect

Personal Information You Provide:

• Name, email address, and business name when you fill out contact forms, book consultations, or subscribe to communications
• Billing and payment information when you purchase services
• Business-related information you share during onboarding, strategy sessions, or service delivery
• Any content, images, or materials you provide for marketing campaigns

Information Collected Automatically:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate geographic location
• Website usage data (pages visited, time spent, referral sources)
• Cookies and similar tracking technologies

Information from Third-Party Platforms:

• Social media analytics data from platforms we manage on your behalf (Instagram, Facebook, LinkedIn, TikTok, YouTube)
• CRM and marketing automation data processed through our systems
• Email campaign metrics (open rates, click rates, engagement data)

2. How We Use Your Information

We use collected information to:

• Deliver, manage, and optimize our marketing system services
• Communicate with you about your account, projects, and service updates
• Process payments and maintain billing records
• Create, manage, and optimize social media content and advertising campaigns on your behalf
• Operate CRM, funnel, and email automation systems as part of our service delivery
• Generate performance reports and analytics dashboards
• Improve our website, services, and client experience
• Comply with legal obligations and enforce our terms of service

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party platforms necessary for service delivery, including CRM systems, email marketing tools, social media platforms, analytics providers, and payment processors
• With Your Consent: When you authorize us to share content or data publicly (e.g., social media posts published on your behalf)
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset

4. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. We use industry-standard encryption for data in transit and at rest, and we limit access to personal information to authorized personnel only.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Client project data is retained for the duration of the service relationship and for a reasonable period thereafter, unless you request earlier deletion.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may limit certain website functionality.

7. Third-Party Links

Our website and services may contain links to third-party websites and platforms. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party site you visit.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications at any time
• Request a copy of the data we hold about you
• Withdraw consent for data processing where consent is the legal basis
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at info@luminositydigital.ai.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website and services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Luminosity Digital Marketing, LLC
Email: info@luminositydigital.ai